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StorageGRID clients report Internal Server Error 500 during a new site expansion

Last Updated:

Applies to

NetApp StorageGRID 11.4


  • The requests fail due to Internal Server Error during a site expansion
  • The site expansion gets stuck at a certain point
  • bycast.log shows:
NOTICE 0137 S3RQ: S3 error response: RequestId=1620093315075049, Resource=, HTTP Status Code=500, ErrorMsg=InternalError, ErrorType=Client, CustomErrorMessage={We encountered an internal error. Please try again.}, Details={unexpected error (GERR). details: ,}


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