Skip to main content
NetApp Knowledge Base

StorageGRID clients report Internal Server Error 500 during a new site expansion

  1. Last updated
  2. Save as PDF
Views:
273
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

NetApp StorageGRID 11.4

Issue

  • The requests fail due to Internal Server Error during a site expansion
  • The site expansion gets stuck at a certain point
  • bycast.log shows:
NOTICE 0137 S3RQ: S3 error response: RequestId=1620093315075049, Resource=, HTTP Status Code=500, ErrorMsg=InternalError, ErrorType=Client, CustomErrorMessage={We encountered an internal error. Please try again.}, Details={unexpected error (GERR). details: ,}

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.