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StorageGRID Internal Server Error: 500 when deactivating EC profile due to empty data check

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Applies to

StorageGRID 11.6

Issue

Deactivating an EC profile fails with:

Error: 500: Internal Server Error
Internal server error. The server encountered an error and could not complete your request. Try again. If the problem persists, contact Support.
Internal Error: Unable to perform EC profile empty data check

Investigating bycast.log will show:
Jun 17 13:43:59 <nodename> ADE: |<nodeid> 2843578614 GMGT CSSR 2024-06-17T13:43:59.144856| NOTICE 0036 6465c71aa40aa6f4 GMGT: Unable to find the chunk service for EC group: <UUID> vcs: <UUID>.
[...]
Jun 17 13:43:59 <nodename> ADE: |<nodeid> 2843578614 GMGT CSSR 2024-06-17T13:43:59.175755| ERROR 0348 6465c71aa40aa6f4 GMGT: Grid management error for /ec/profiles/<profileid> event with error message: Internal Error: Unable to perform EC Profile empty data check.

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