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StorageGRID Intermittent S3 404 errors (Specified key does not exist) during copy opeartion

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Applies to

  • NetApp StorageGRID 11.9

Issue

  • Workloads involving S3 object migration/copy within the same tenant.
  • Users intermittently receive HTTP 404 errors with the message “The specified key does not exist”
  • The error occurs when copying objects from one S3 bucket to another within the same tenant .

Error: The specified key does not exist. (Service: S3, StatusCode: 404, RequestID: 1762397582556111, ExtendedRequestID: 12693300)

  • From StorageGRID  var/log/bycast.log:

S3errorresponse:RequestId=1762397582556111,TraceId=73dd2957d5bad3bf,Resource=/nve-comp-tpc-prod-1/AIJ-API-1/AIJ_DOCUMENT1/9E0206B7-E529-44F2-8B2F-37D25679C2D0-1568242819803.pdf,HTTPMethod=PUT,HTTPStatusCode=404,X-Forwarded-For:'10.200.XX.X',ErrorMsg=NoSuchKey,ErrorType=Client,CustomErrorMessage={None},Details={Object to retrieve doesn't exist}

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