Skip to main content
NetApp Knowledge Base

StorageGRID GUI shows "An error occured during the most recent Santricitry OS upgrade"

Last Updated:

Applies to

NetApp StorageGRID 11.4


GUI Errorclipboard_ee9ccebf83022afcae32ecee26870935a.png

  • gdu-server.log under /var/log directory

I, [2021-04-14T10:38:19.272066 #27232] INFO -- gdu-server: Prechecking downloaded SANtricity OS file on <storagenode>
I, [2021-04-14T10:38:19.390953 #27232] INFO -- gdu-server: Executing command `run-host-command --precheck --santricityos /var/local/dkr/0/eos-upgrade/RCB_11.30.5R3_280x_5c800897.dlp localhost 2>&1` on <storagenode>
I, [2021-04-14T10:39:07.430477 #27232] INFO -- gdu-server: SANtricity OS upgrade is not supported by the current OS version
E, [2021-04-14T10:39:07.431999 #27232] ERROR -- gdu-server: You must use maintenance mode to upgrade SANtricity OS on this node. See the installation and maintenance instructions for your appliance. After the upgrade, you can use this utility for future upgrades. (Bycast::Tasks::GduServer::SoftwareUpdate::Error)


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.