Skip to main content
NetApp Knowledge Base

StorageGRID node stuck in "Rebooting" status when upgrading SANtricity OS or StorageGRID through Grid Manager

  1. Last updated
  2. Save as PDF
Views:
612
Visibility:
Public
Votes:
0
Category:
storagegrid-webscale
Specialty:
sgrid
Last Updated:

Applies to

  • StorageGRID 11.4+
  • SANtricity OS
  • StorageGRID Node (SG1000/SG6000/SG5600/SG5700)

Issue

  • While using the Grid Manager to upgrade StorageGRID software or SANtricity OS, the upgrade status gets stuck at "Rebooting" for over one hour.
  • The node is grayed out in Grid Manager and shows "Administratively Down".
    • There can be an alert This node is administratively down and has x service(s) down. A reboot might already be in progress.
  • If upgrading SANtricity, both SANtricity controllers show the upgraded version of SANtricity OS and are optimal.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.