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S3 Timeout and NoSuchKey Errors When Accessing Objects in StorageGRID

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Applies to

StorageGRID 11.x

Issue

Intermittent timeout's and increased latency when accessing objects in StorageGRID using S3 APIs.

Application logs may report exceptions such as:

com.wf.icmp.cs.common.exception.S3Exception: Error while downloading content.

Caused by: java.util.concurrent.ExecutionException: com.wf.icmp.cs.common.exception.S3Exception: Timeout waiting for connection from pool

StorageGRID audit logs may show:

S3RQ:S3 error response: ... HTTPMethod=GET, HTTPStatusCode=404, ErrorMsg=NoSuchKey, ErrorType=Client, Details={Object to retrieve doesn't exist}

Additional errors seen on the application side may include document conversion failures due to out-of-memory exceptions.

 

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