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Rubrik backup on StorageGRID fails with error "Failed to upload snapshot"

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storagegrid
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Applies to

  • Netapp Storagegrid 11.5.x
  • Rubrik cluster version: 5.3.2-p1-19035

Issue

  • Rubrik backup is failing  with error "Failed to upload snapshot"
  • Following errors can be seen in Rubrik application :
Failed to upload snapshot of <backup_name> taken at <time> ,to location 's3Compatible:<bucket_name>'
  • In Rubrik logs :
[manager.S3AccountManager$] Failed to read chunk from 423624704 to 425916660 for key blobstore/<object_path>/data.patch and bucket <bucket_name>: Read timed out
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream(SocketInputStream.java:-2) ?[?:?]
at java.net.SocketInputStream(SocketInputStream.java:115) ?[?:?]
at java.net.SocketInputStream(SocketInputStream.java:168) ?[?:?]
  • No errors found in StorageGRID logs

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