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Rubrik backup on StorageGRID fails with error "Failed to upload snapshot"

Last Updated:

Applies to

  • Netapp Storagegrid 11.5.x
  • Rubrik cluster version: 5.3.2-p1-19035


  • Rubrik backup is failing  with error "Failed to upload snapshot"
  • Following errors can be seen in Rubrik application :
Failed to upload snapshot of <backup_name> taken at <time> ,to location 's3Compatible:<bucket_name>'
  • In Rubrik logs :
[manager.S3AccountManager$] Failed to read chunk from 423624704 to 425916660 for key blobstore/<object_path>/data.patch and bucket <bucket_name>: Read timed out Read timed out
at ?[?:?]
at ?[?:?]
at ?[?:?]
  • No errors found in StorageGRID logs

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