OnTap loses access to grid due to invalid access key

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Views:: 34

Visibility:: Public

Votes:: 0

Category:: cloud-tiering

Specialty:: sgrid

Last Updated:

Applies to

Fabric Pool
OnTap 9.X
StorageGRID

Issue

Unable to tier to StorageGRID due to invalid access key
Reported by OnTap:

Mon Aug 12 17:39:36 +0100 [<NAME>-03: OscHighPriThreadPool: s3_bucket_invalid_accessKey_1:error]: params: {'operation': 'GET', 'bucket': '<BUCKET NAME>', 'serverHostname': 'internals3.cii_encrypt/cewX0I9TK60AT0w8yO5Zr429xvrUzTY76VCB5RZCMXg=/cii_encrypt', 'accessKey': '<ACCESS KEY>'}

[?]  Mon Aug 12 17:44:37 +0100 [<NAME>-03: OscHighPriThreadPoo: ems.engine.suppressed:debug]: Event 's3.bucket.invalid.accessKey' suppressed 159 times in last 188 seconds.

From StorageGRID > bycast.logs:

Aug 12 16:40:04 eu02obj01 ADE: |12068214 2550998787 S3RQ ^RDY 2024-08-12T16:40:04.636132| NOTICE   0140 3b4ec1d453a45374 S3RQ: S3 error response: RequestId=1723480237171448, TraceId=3b4ec1d453a45374, Resource=/xxx/xxx, HTTP Method=PUT, HTTP Status Code=403, X-Forwarded-For: '<IP>', ErrorMsg=InvalidAccessKeyId, ErrorType=ClientAuthorization, CustomErrorMessage={None}, Details={access key ID not found: <ACCESS KEY>}