Upgrading SANtricity OS using Grid Manager fails with RETCODE_AUTH_FAIL_PASSWORD
Applies to
- StorageGRID appliance 11.4
- SANtricity OS earlier than 11.70.1.GA
Issue
- Upgrading SANtricity OS on storage controllers using Grid Manager fails with return code
RETCODE_AUTH_FAIL_PASSWORD
.
Error: Fatal installation failure - SANtricity OS staging failed with: Failed. SANtricity OS staging failed with return code RETCODE_AUTH_FAIL_PASSWORD.
gdu-server.log
in primary admin node showsERROR
withRETCODE_AUTH_FAIL_PASSWORD
during upgrading SANtricity OS.
INFO -- gdu-server: Executing command `ssh -p 8022 localhost 'eos-upgrader.py --upgrade --santricityos /var/local/dkr/0/eos-upgrade/RCB_11.70.1.GA_5700_60bf8128.dlp localhost 2>&1'` on <HOST>
INFO -- gdu-server: SANtricity OS precheck successful.
INFO -- gdu-server: Invalidating any staged SANtricity OS.
INFO -- gdu-server: Invalidating any staged SANtricity OS on <HOST>
INFO -- gdu-server: ERROR -- SANtricity OS staging failed with retcode RETCODE_AUTH_FAIL_PASSWORD
INFO -- gdu-server: Failed. SANtricity OS staging failed with return code RETCODE_AUTH_FAIL_PASSWORD.
ERROR -- gdu-server: SANtricity OS staging failed with: SANtricity OS precheck successful.
Invalidating any staged SANtricity OS.
ERROR -- SANtricity OS staging failed with retcode RETCODE_AUTH_FAIL_PASSWORD
Failed. SANtricity OS staging failed with return code RETCODE_AUTH_FAIL_PASSWORD.
ERROR -- gdu-server: SANtricity OS staging failed with: Failed. SANtricity OS staging failed with return code RETCODE_AUTH_FAIL_PASSWORD. (Bycast::Tasks::GduServer::SoftwareUpdate::InstallError)
ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:1063:in `install'
ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:319:in `apply_to_node'
ERROR -- gdu-server: /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:303:in `apply_to_grid'
INFO -- gdu-server: Software update task complete at <TIMESTAMP>
ERROR -- gdu-server: Failed to apply SANtricity OS to <HOST>: Fatal installation failure - SANtricity OS staging failed with: Failed. SANtricity OS staging failed with return code RETCODE_AUTH_FAIL_PASSWORD.
ERROR -- gdu-server: Failure occurred during Software Update
- Parsed
trace-buffers
showsloadControllerFirmware_1
fails withRETCODE_AUTH_FAIL_PASSWORD
on storage controller.
IOSymTask1 sym ffff symbol [UTM] loadControllerFirmware_1 (#14, XID 5 ) (route to Dom0, data size: 32908)
domTask5 sym ffff symbol [UTM:-1] Send Command to Dom0, isComplete? True (cnt 9)
domTask5 sym ffff symbol [UTM:-1] Proc #14, XID 5 returned RETCODE_AUTH_FAIL_PASSWORD(30)