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Upgrading SANtricity OS using Grid Manager fails with RETCODE_AUTH_FAIL_PASSWORD

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Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

  • StorageGRID appliance 11.4
  • SANtricity OS earlier than 11.70.1.GA

Issue

  • Upgrading SANtricity OS on storage controllers using Grid Manager fails with return code RETCODE_AUTH_FAIL_PASSWORD.

Error: Fatal installation failure - SANtricity OS staging failed with: Failed. SANtricity OS staging failed with return code RETCODE_AUTH_FAIL_PASSWORD.

  • gdu-server.log in primary admin node shows ERROR with RETCODE_AUTH_FAIL_PASSWORD during upgrading SANtricity OS.

 INFO -- gdu-server: Executing command `ssh -p 8022 localhost 'eos-upgrader.py --upgrade --santricityos /var/local/dkr/0/eos-upgrade/RCB_11.70.1.GA_5700_60bf8128.dlp localhost 2>&1'` on <HOST>
 INFO -- gdu-server: SANtricity OS precheck successful.
 INFO -- gdu-server: Invalidating any staged SANtricity OS.
 INFO -- gdu-server: Invalidating any staged SANtricity OS on <HOST>
 INFO -- gdu-server:   ERROR -- SANtricity OS staging failed with retcode RETCODE_AUTH_FAIL_PASSWORD
 INFO -- gdu-server: Failed. SANtricity OS staging failed with return code RETCODE_AUTH_FAIL_PASSWORD.
ERROR -- gdu-server: SANtricity OS staging failed with: SANtricity OS precheck successful.
Invalidating any staged SANtricity OS.
  ERROR -- SANtricity OS staging failed with retcode RETCODE_AUTH_FAIL_PASSWORD
Failed. SANtricity OS staging failed with return code RETCODE_AUTH_FAIL_PASSWORD.
ERROR -- gdu-server: SANtricity OS staging failed with: Failed. SANtricity OS staging failed with return code RETCODE_AUTH_FAIL_PASSWORD. (Bycast::Tasks::GduServer::SoftwareUpdate::InstallError)
ERROR -- gdu-server:     /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:1063:in `install'
ERROR -- gdu-server:     /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:319:in `apply_to_node'
ERROR -- gdu-server:     /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:303:in `apply_to_grid'
 INFO -- gdu-server: Software update task complete at <TIMESTAMP>
ERROR -- gdu-server: Failed to apply SANtricity OS to <HOST>: Fatal installation failure - SANtricity OS staging failed with: Failed. SANtricity OS staging failed with return code RETCODE_AUTH_FAIL_PASSWORD.
ERROR -- gdu-server: Failure occurred during Software Update

  • Parsed trace-buffers shows loadControllerFirmware_1 fails with RETCODE_AUTH_FAIL_PASSWORD on storage controller.

IOSymTask1         sym     ffff symbol       [UTM] loadControllerFirmware_1 (#14, XID 5 ) (route to Dom0, data size: 32908)
domTask5           sym     ffff symbol       [UTM:-1] Send Command to Dom0, isComplete? True (cnt 9)
domTask5           sym     ffff symbol       [UTM:-1] Proc #14, XID 5 returned RETCODE_AUTH_FAIL_PASSWORD(30)

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