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Upgrade stuck at "downloading" with cassandra offheap memory errors

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storagegrid
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sgrid
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Applies to

  • StorageGRID Upgrade
  • VMWare based StorageGRID Nodes

Issue

  • During StorageGRID upgrade from 11.6.0.13 to 11.7.0, two nodes stuck in "Downloading" state.
  • Diagnostics tab reports the error as "Cassandra offheap memory alert"

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