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Unable to communicate with node due to base OS file system corruption

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storagegrid
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sgrid
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Applies to

  • NetApp StorageGRID 11.4
  • Container-based StorageGRID node

Issue

  • Alert on  an Admin Node and a Storage Node from Grid Manager, Alert > Current:
Unable to communicate with node
One or more services are unresponsive, or the node cannot be reached
  • Both nodes are running on a same base OS
  • Unable to collect logs from both nodes. Connection timeout error seen in info.txt file in the log tar.gz file:
{
"Node ID": "idididid-idid-idid-idid-idididididid",
"Hostname": "dc2-adm1",
"Error": "Unable to connect to dc2-adm1 on port 22: Net::SSH::ConnectionTimeout"
},
{
"Node ID": "idididid-idid-idid-idid-idididididid",
"Hostname": "dc2-sn1",
"Error": "Unable to connect to dc2-sn1 on port 22: Net::SSH::ConnectionTimeout"
},

 

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