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StorageGrid compute node stuck at HE due to faulty HBA card

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Applies to

NetApp StorageGRID SG6000-CN

Issue

  • StorageGrid node does not boot pass the boot-up code 'HE' indicating an issue with the connection to the backend E-Series controllers.
  • From the /var/log/messages log file:
May  2 20:07:40 StorageGRID-PGE root: [2025-05-02 20:07:40+00:00 SGA] About to check for EOS synchronization tool
May  2 20:07:40 StorageGRID-PGE root: [2025-05-02 20:07:40+00:00 SGA] About to synchronize with EOS
May  2 20:07:40 StorageGRID-PGE root: [2025-05-02 20:07:40+00:00 SGA] Failed to get SG OS LUN path. Device /dev/mapper/StorageGRID-SG-OS does not exist
May  2 20:07:40 StorageGRID-PGE root: [2025-05-02 20:07:40+00:00 SGA] INFO -- Validate storage connectivity online
May  2 20:07:40 StorageGRID-PGE root: [2025-05-02 20:07:40+00:00 SGA] INFO -- Found FC host Emulex LPe31004-M6 FV11.4.204.34 DV12.8.0.4 HN: OS:Linux in state Linkdown.
May  2 20:07:40 StorageGRID-PGE root: [2025-05-02 20:07:40+00:00 SGA] INFO -- Found FC host Emulex LPe31004-M6 FV11.4.204.34 DV12.8.0.4 HN: OS:Linux in state Linkdown.
May  2 20:07:41 StorageGRID-PGE root: [2025-05-02 20:07:40+00:00 SGA] INFO -- Found FC host Emulex LPe31004-M6 FV11.4.204.34 DV12.8.0.4 HN: OS:Linux in state Linkdown.
May  2 20:07:41 StorageGRID-PGE root: [2025-05-02 20:07:41+00:00 SGA] INFO -- Found FC host Emulex LPe31004-M6 FV11.4.204.34 DV12.8.0.4 HN: OS:Linux in state Linkdown.

 

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