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StorageGRID upgrade to 11.X is failing with error: “An unknown GDU server error occurred”

Last Updated:

Applies to

Any upgrade to StorageGRID 11.X


  • The following error is seen in the "Software Upgrade" page on GMI (Grid Management Interface):  

An unknown GDU server error occurred. For more information, see gdu-server.log

  • The gdu-server.log shows more details for this error:

I, [2018-08-29T03:22:08.581744 #6477]  INFO -- gdu-server: Executing command `tar -xvf /var/local/tmp/file_upload_14337/NetApp_StorageGRID_11.0.1_Software_20180103.2257.414be9b.tgz -C /var/local/install/upgrade-stage 2>&1` on localhost
E, [2018-08-29T03:23:49.734643 #6477] ERROR -- gdu-server: tar failed to unpack /var/local/tmp/file_upload_14337/NetApp_StorageGRID_11.0.1_Software_20180103.2257.414be9b.tgz
E, [2018-08-29T03:23:49.734884 #6477] ERROR -- gdu-server: Upgrade validation error: Failed to execute sh command with 'tar -xvf /var/local/tmp/file_upload_14337/NetApp_StorageGRID_11.0.1_Software_20180103.2257.414be9b.tgz -C /var/local/install/upgrade-stage 2>&1' on localhost - 2, base-os/
gzip: stdin: unexpected end of file
tar: Unexpected EOF in archive
tar: Unexpected EOF in archive
tar: Error is not recoverable: exiting now
I, [2018-08-29T03:23:49.735000 #6477]  INFO -- gdu-server: Removing temporary upgrade package: /var/local/tmp/file_upload_14337/NetApp_StorageGRID_11.0.1_Software_20180103.2257.414be9b.tgz
E, [2018-08-29T03:23:50.727918 #6477] ERROR -- gdu-server: Failure occurred during Load Upgrade
E, [2018-08-29T03:23:50.728063 #6477] ERROR -- gdu-server: #<Bycast::Helpers::UpgradeHelper::Error: Failed to execute sh command with 'tar -xvf /var/local/tmp/file_upload_14337/NetApp_StorageGRID_11.0.1_Software_20180103.2257.414be9b.tgz -C /var/local/install/upgrade-stage 2>&1' on localhost - 2, base-os/

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