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StorageGRID upgrade stuck at Upgrading Base OS with error No module named Netapp

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storagegrid
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Applies to

  • NetApp StorageGRID
  • VMware based nodes

Issue

During a StorageGRID upgrade, a node is stuck on the Software Upgrade page showing Upgrading Base-OS and does not complete

  • Via VMware console, error in /var/log in BaseOS :  ImportError: No Module named netapp
  • ifconfig command shows no IP configured
 
ifup eth0 reports: 
Traceback (most recent call first):
file "usr/bin/ifup" , line 11 in <module>
from netapp import log
ImportError: No Module named netapp

 

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