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StorageGRID node stuck in Rebooting or Upgrading BaseOS stage during upgrade

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storagegrid-webscale
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sgrid
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Applies to

  • NetApp StorageGRID
  • SG5700 Appliances 
  • SG6000 Appliances

Issue

  • Compute node is stuck in 'Rebooting' or 'Upgrading BaseOS' stage during upgrade
  • Node is not pingable from GRID or Admin network
  • Unable to SSH to node
  • 7-segment on SG5700 compute node reads 'AE' 
  • SANtricity GUI is accessible and reporting optimal

 

 

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