Skip to main content
NetApp Knowledge Base

StorageGRID multiple hardware failure alerts due to sudden loss of BMC configuration

  1. Last updated
  2. Save as PDF
Views:
3,295
Visibility:
Public
Votes:
0
Category:
storagegrid-webscale
Specialty:
sgrid
Last Updated:

Applies to

  • NetApp StorageGRID
  • Appliance models: SGF6112, SG110, SG1100, and SG6160.
  • Baseboard Management Controller (BMC)
  • Pre-deployed and configured in a StorageGRID environment

Issue

  • In StorageGRID Grid Manager under Nodes > Hardware, the appliance reports an Unknown value for the BMC IP address:

StorageGRID SGF6112 or SG1100 BMC configuration and hardware failure alerts

  • Pinging the BMC’s IP address may fail during the first few attempts, even though the correct IP is displayed.
  • In StorageGRID Grid Manager, one or more alerts within a few minutes may be present for the affected node(s):
    • Alert for both A and B power supplies:
      • Appliance compute controller power supply A has a problem
      • Appliance compute controller power supply B has a problem
    • Alerts for ALL the drives (HDD00 - HDD011) and fan units (Fan_SYS0 - Fan_SYS7):
      • Appliance DAS drive fault detected 
      • Appliance fan fault detected 
  • In maintenance mode, the Appliance Installer Page reports the following alert: 

Appliance model cannot be determined from hardware. Normal operation is not possible. Attempt an A/C power cycle of the system. If this error persists, contact technical support.

Appliance Installer Page reports
 
  • While in maintenance mode, the Appliance Installer BMC configuration page (Configure Hardware > BMC) displays below message:

This appliance model doesn't not have a Baseboard Management Controller to configure

Appliance Installer BMC configuration page

  

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.