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StorageGRID SGF6112 or SG1100 BMC configuration and hardware failure alerts

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Applies to

  • NetApp StorageGRID
  • Appliance models: SGF6112, SG110, SG1100, and SG6160.
  • Baseboard Management Controller (BMC)
  • Pre-deployed and configured in a StorageGRID environment

Issue

  • In StorageGRID Grid Manager under Nodes > Hardware, the appliance reports an Unknown value for the BMC IP address:

StorageGRID SGF6112 or SG1100 BMC configuration and hardware failure alerts

  • In StorageGRID Grid Manager, one or more alerts within a few minutes may be present for the affected node(s):
    • Alert for both A and B power supplies:
      • Appliance compute controller power supply A has a problem
      • Appliance compute controller power supply B has a problem
    • Alerts for ALL the drives (HDD00 - HDD011) and fan units (Fan_SYS0 - Fan_SYS7):
      • Appliance DAS drive fault detected 
      • Appliance fan fault detected 
  • In maintenance mode, the Appliance Installer Page reports the following alert: 

Appliance model cannot be determined from hardware. Normal operation is not possible. Attempt an A/C power cycle of the system. If this error persists, contact technical support.

Appliance Installer Page reports
 
  • While in maintenance mode, the Appliance Installer BMC configuration page (Configure Hardware > BMC) displays below message:

This appliance model doesn't not have a Baseboard Management Controller to configure

Appliance Installer BMC configuration page

  

 

 

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