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StorageGRID External Syslog Server forwarding error connection timed out

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Applies to

NetApp StorageGRID

Issue

  • StorageGRID Grid Manager reports the following alert:
    • Name: External syslog server forwarding error
    • Description: Node cannot forward logs to the external syslog serverStorageGRID External Syslog Server forwarding error connection timed out
  • The command tail /var/local/log/miscd.log shows connection timed out:

[2023-06-13T00:03:53.571]     syslMon -    INFO -- Updating connection state for remoteSyslogServerA
[2023-06-13T00:03:53.572]     syslMon -    INFO -- Discarding repeated line 'cannot connect to xx.xx.xx.xx: Connection timed out [v8.2108.0 try https://www.rsyslog.com/e/2027 ]'
[2023-06-13T00:03:53.572]     syslMon -    INFO -- Checking 'cannot connect to xx.xx.xx.xx Connection timed out [v8.2108.0 try

  • Command grep -i 'seems to have closed connection' /var/local/log/rsyslog.errlog shows the following connection. 

Mar  4 22:22:26 Node rsyslogd: omfwd: remote server at domain.domain:5146 seems to have closed connection. This often happens when the remote peer (or an interim system like a load balancer or firewall) shuts down or aborts a connection. Rsyslog will re-open the connection if configured to do so (we saw a generic IO Error, which usually goes along with that behaviour). [v8.2302.0 try https://www.rsyslog.com/e/2027 ]

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