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StorageGRID Appliance SG5700 reports possible network isolation: node has no contact with other nodes and kern.log show "The MFW is not responsive"

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Applies to

  • SG5712
  • StorageGRID appliance

Issue

  • servermanager.log shows dynip service detects Possible network isolation

     +0000 | dynip                     | Possible network isolation: Node has no contact with other nodes.

  • kern.log reports with the below error message

    May 22 07:56:51 localhost kernel: [2586056.496601] [qed_mcp_phy_sfp_read:4189(hic4-0)]Failed to send a transceiver read command to the MFW. rc = -16.
    May 22 07:57:48 localhost kernel: [2586113.625068] [qed_mcp_cmd_and_union:838(hic4-0)]The MFW is not responsive. Avoid sending DRV_MSG_CODE_TRANSCEIVER_READ (0x00160000) [param 0x0000a013].
    May 22 07:59:42 localhost kernel: [2586227.866506] [qede_get_module_info:2746(hic2)]Failed reading EEPROM data -16
    May 22 07:59:42 localhost kernel: [2586227.873532] [qed_mcp_phy_sfp_read:4189(hic4-0)]Failed to send a transceiver read command to the MFW. rc = -16.
    May 22 08:00:39 localhost kernel: [2586284.992621] [qed_mcp_phy_sfp_read:4189(hic2-0)]Failed to send a transceiver read command to the MFW. rc = -16.
    May 22 08:01:36 localhost kernel: [2586342.117233] [qed_mcp_phy_sfp_read:4189(hic2-0)]Failed to send a transceiver read command to the MFW. rc = -16.

 

 

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