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SGA new installation failed due to Error while updating cache settings on volume xxxx

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Applies to

StorageGRID Appliance (SGA)

Issue

  • SGA57xx new installation failed due to Error while updating cache settings on volume xxxx

  • syslog（from PGE-LumberJack log) indicates the timestamp of the error occurring.

Jun 7 07:36:14 StorageGRID-PGE app.py[5087]: [2022-06-07T07:36:14.271] Installer - INFO -- Starting step ConfigureCaching
Jun 7 07:36:14 StorageGRID-PGE app.py[5087]: [2022-06-07T07:36:14.272] Installer - INFO -- Calling getObjectGraph with None and <<class 'SYMbol.parser.ObjectBundle'>> at 0x7fdbaa723ed0>
Jun 7 07:36:14 StorageGRID-PGE app.py[5087]: [2022-06-07T07:36:14.633] Installer - INFO -- Configure caching 25% completed. Establishing management connection to storage controller 1
Jun 7 07:36:14 StorageGRID-PGE app.py[5087]: [2022-06-07T07:36:14.634] Installer - INFO -- Configure caching 25% completed. Updating cache settings on volume StorageGRID-PGE-Backup
Jun 7 07:36:14 StorageGRID-PGE app.py[5087]: [2022-06-07T07:36:14.635] Installer - INFO -- Calling getObjectGraph with None and <<class 'SYMbol.parser.ObjectBundle'>> at 0x7fdbaa958450>
Jun 7 07:36:14 StorageGRID-PGE app.py[5087]: [2022-06-07T07:36:14.899] Installer - INFO -- Call setVolumeCacheParams requires authentication. Updating config generation data　
Jun 7 07:36:14 StorageGRID-PGE app.py[5087]: [2022-06-07T07:36:14.899] Installer - INFO -- Calling getChangeState with <<class 'SYMbol.parser.ChangeQueryDescriptor'>> at 0x7fdba9d56f10> and <<class 'SYMbol.parser.ChangeState'>> at 0x7fdbab892790>
Jun 7 07:36:14 StorageGRID-PGE app.py[5087]: [2022-06-07T07:36:14.994] Installer - INFO -- Calling setVolumeCacheParams with <<class 'SYMbol.parser.VolumeCacheParamsUpdateDescriptor'>> at 0x7fdbaa958390> and <<class 'SYMbol.parser.ReturnCode'>> at 0x7fdba9d56dd0>
Jun 7 07:36:15 StorageGRID-PGE app.py[5087]: [2022-06-07T07:36:15.093] Installer - ERROR -- Error while updating cache settings on volume StorageGRID-PGE-Backup　

  • MAJOR-EVENT-LOG from the E-series controller's support data log indicates that setVolumeCacheParams fails with auth fail password on the storage controller.

A:6/7/22 7:36:13 AM (07:36:13) 366464 5023 Controller return status/function call for requested operation - Shelf 99, Bay A
----> RPC function : 0x001d = setVolumeCacheParams
----> Return code : 0x001e = auth fail password　　

 

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