SGA  Fails to Boot due to Corrupted Keystore/Trustore on E-Series Controller

Applies to

Issue

• The SANtricity Web UI is not available
• Compute node failing to rejoin the GRID after reboot due to UTM agent connection:
   

  Relevant Log Output:

  From StorageGRID logs which can be observed from the KVM:

  Apr 24 15:27:15 StorageGRID-PGE root: [2026-04-24 15:27:15+00:00 SGA] INFO -- Calling discoverControllers with None and <<class 'SYMbol.parser.DiscoveryResponse'>> at 0x7f4c6d9aba90>
  Apr 24 15:27:24 StorageGRID-PGE root: [2026-04-24 15:27:23+00:00 SGA] INFO -- Calling bindToController with <<class 'SYMbol.parser.ControllerDescriptor'>> at 0x7f4c6da21f40> and <<class 'SYMbol.parser.ReturnCode'>> at 0x7f4c6d9ab850>
  Apr 24 15:27:24 StorageGRID-PGE systemd[1]: Stopping Host-Side UTM Network Tunnel Broker...
  Apr 24 15:27:24 StorageGRID-PGE systemd[1]: utm-tunnel-network-broker.service: Succeeded.
  Apr 24 15:27:24 StorageGRID-PGE systemd[1]: Stopped Host-Side UTM Network Tunnel Broker.
  Apr 24 15:27:24 StorageGRID-PGE root: [2026-04-24 15:27:24+00:00 SGA] INFO -- Calling discoverControllers with None and <<class 'SYMbol.parser.DiscoveryResponse'>> at 0x7f4c6d91e9d0>
  Apr 24 15:27:24 StorageGRID-PGE root: [2026-04-24 15:27:24+00:00 SGA] INFO -- Calling bindToController with <<class 'SYMbol.parser.ControllerDescriptor'>> at 0x7f4c6d91e7f0> and <<class 'SYMbol.parser.ReturnCode'>> at 0x7f4c6d91eb80>
  Apr 24 15:27:24 StorageGRID-PGE root: [2026-04-24 15:27:24+00:00 SGA] INFO -- Calling getObjectGraph with None and <<class 'SYMbol.parser.ObjectBundle'>> at 0x7f4c6da21f40>
  Apr 24 15:27:24 StorageGRID-PGE root: [2026-04-24 15:27:24+00:00 SGA] INFO -- Calling getObjectGraph with None and <<class 'SYMbol.parser.ObjectBundle'>> at 0x7f4c6da62190>
  Apr 24 15:27:24 StorageGRID-PGE root: [2026-04-24 15:27:24+00:00 SGA] INFO -- Firmware cannot be activated as valid staged firmware was not found
  Apr 24 15:27:24 StorageGRID-PGE root: [2026-04-24 15:27:24+00:00 SGA] INFO -- Calling discoverControllers with None and <<class 'SYMbol.parser.DiscoveryResponse'>> at 0x7f4c6cab5460>
  Apr 24 15:27:26 StorageGRID-PGE root: [2026-04-24 15:27:26+00:00 SGA] INFO -- Calling bindToController with <<class 'SYMbol.parser.ControllerDescriptor'>> at 0x7f4c6d17f130> and <<class 'SYMbol.parser.ReturnCode'>> at 0x7f4c6cab5400>

  
  From E-Series controller /msw_data/logs/trace.log:

  ERROR [main] c.n.e.a.d.EmbeddedKeystoreManagementService [EmbeddedKeystoreManagementService.java:563] [requestId=0,deviceId=N/A] The keystore or truststore is corrupted.java.io.EOFException: null    at java.base/java.io.DataInputStream.readInt(DataInputStream.java:397)    at java.base/sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:662)    ...