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SANtricity reports Loss of Communication after upgrade to 11.80GA via GRID UI

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Applies to

  • NetApp E-Series
  • NetApp StorageGRID
  • SG5760 and E2800 appliances
  • Upgrade from 11.50.5P1 to 11.80GA

Issue

After upgrade from 11.70.5P1 to 11.80GA via StorageGRID UI

  • SANtricity GUI reports: Storage Array Component - Loss of Communication 
lossofcommunication.png
 
  • Recovery-guru reports following alert for all thermal sensors in drawer:

Failure Entry 1: UNKNOWN_COMPONENT_STATUS-Recovery Failure Type Code: 61
Storage array: StorageGRID-nasg01
Component reporting problem: Thermal sensor A1
Status: UNKNOWN
Location: Controller/Drive Shelf 99 Drawer 1 A1
Component requiring service: Temperature sensor

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