Skip to main content
NetApp Knowledge Base

Rebooting StorageGRID storage node fails after applying hotfix 11.8.0.11

Views:
27
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

  • StorageGRID 11.8.0.11
  • First reboot after the hotfix 11.8.0.11 was applied

Issue

  • The first reboot of storage node after applying hotfix 11.8.0.11 does not complete
  • MAINTENANCE > Software update > Apply hotfix indicates applying hotfix was successfully completed

b59009bb-8aad-42ee-89ed-50c91ceddd43.png

  • gdu-server.log on primary admin node indicates that hotfix 11.8.0.11 is successfully installed on the node

INFO -- gdu-server: Successfully installed StorageGRID hotfix 11.8.0.11 on <STORAGE_NODE>

  • /usr/local/servermanager/reader.rb indicates adc and dds services are Starting...

Operating System Kernel        5.10.0               Verified
Operating System Environment   Debian 11.8          Verified
StorageGRID Release            11.8.0               Verified
Storage Subsystem                                   Verified
Network Monitoring             11.8.0               Stopped
Time Synchronization           1:4.2.8p15+dfsg      Stopped
adc                            11.8.0               Starting...
dds                            11.8.0               Starting...
dmv                            11.8.0               Stopped
ldr                            11.8.0               Stopped

  • servermanager.log indicates dds service is waiting for dynip

dds                       | restart initiated
dds                       | waiting for dynip, waiting 2s to try again
dds                       | waiting for dynip, waiting 4s to try again
dds                       | waiting for dynip, waiting 6s to try again
dds                       | waiting for dynip, waiting 8s to try again
dds                       | waiting for dynip, waiting 10s to try again

  • bycast.log indicates that file /var/local/tmp/hotfix-stage/hotfix/dists/storagegrid/main/binary-amd64/Packages causes failure of hotfix

#######################################
STARTING SERVICES
#######################################

Starting enhanced syslogd: rsyslogd.
Starting SSH
Starting OpenBSD Secure Shell server: sshd.
INFO -- Executing execute-hotfix.py with arguments: -src /var/local/hotfix/current-hotfix -destDir /var/local/tmp/hotfix-stage -cleanup -- --apply --no-start
INFO -- Compressed hotfix file detected.
INFO -- Extracting compressed hotfix file to path "/var/local/tmp/hotfix-stage"
INFO -- Executing command:tar -C /var/local/tmp/hotfix-stage -xf /var/local/hotfix/current-hotfix
INFO -- Executing hotfix file with options: --apply --no-start
 INFO -- install: ===== /var/local/tmp/hotfix-stage/install called with arguments ["--apply", "--no-start"]
 INFO -- install: Executing command `pkg_version bycast-cmn 2>&1` on localhost
 INFO -- install: Executing command `sha256sum -c sha256sum 2>&1` on localhost
 INFO -- install: Verified checksum
 INFO -- install: Executing command `dpkg -s storage-grid-release 2>&1` on localhost
 INFO -- install: Software version verified
 INFO -- install: Executing command `/var/local/tmp/hotfix-stage/hotfix/pre-hotfix-install --apply --no-start 2>&1` on localhost
 INFO -- install: Stopping services
 INFO -- install: Executing command `/var/local/tmp/hotfix-stage/hotfix/sg-service-control --stop --services dynip,ldr,dds,ssm,dmv,mgmt-api,mi,gdu-server,miscd,keepalived,acct,kstn,stat,audit-analysis,chunk,delve,idnt,rsm,nginx-gw,adc,cmn,nms,ams,arc 2>&1` on localhost
 INFO -- install: Running :stop on services ["acct", "adc", "chunk", "dds", "dmv", "dynip", "idnt", "kstn", "ldr", "miscd", "rsm", "ssm", "stat"]
 INFO -- install: Stopping services
 INFO -- install: Need to stop: []
 INFO -- install: Success
 INFO -- install: Executing command `gunzip /var/local/tmp/hotfix-stage/hotfix/dists/storagegrid/main/binary-amd64/Packages.gz 2>&1` on localhost
 INFO -- install: gzip: /var/local/tmp/hotfix-stage/hotfix/dists/storagegrid/main/binary-amd64/Packages already exists;#011not overwritten
ERROR -- install: Error processing hotfix
ERROR -- install: Failed to execute sh command with 'gunzip /var/local/tmp/hotfix-stage/hotfix/dists/storagegrid/main/binary-amd64/Packages.gz 2>&1' on localhost - 2, gzip: /var/local/tmp/hotfix-stage/hotfix/dists/storagegrid/main/binary-amd64/Packages already exists;#011not overwritten

 ERROR -- install: /usr/local/lib/site_ruby/bycast/run-cmd.rb:29:in `run_cmd'
 ERROR -- install: /var/local/tmp/hotfix-stage/install:35:in `run_cmd'
 ERROR -- install: /var/local/tmp/hotfix-stage/install:392:in `run_install'
 ERROR -- install: /var/local/tmp/hotfix-stage/install:269:in `block in install'
 ERROR -- install: /var/local/tmp/hotfix-stage/install:231:in `inside_tmp_dir'
 ERROR -- install: /var/local/tmp/hotfix-stage/install:267:in `install'
 ERROR -- install: /var/local/tmp/hotfix-stage/install:598:in `<main>'
Failed to execute sh command with 'gunzip /var/local/tmp/hotfix-stage/hotfix/dists/storagegrid/main/binary-amd64/Packages.gz 2>&1' on localhost - 2, gzip: /var/local/tmp/hotfix-stage/hotfix/dists/storagegrid/main/binary-amd64/Packages already exists;#011not overwritten
 ERROR -- Hotfix file execution failed:
Hotfix file execution failed:
ERROR: Failed to install hotfix

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.