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GET operations failing during StorageGRID upgrade from 11.7 to 11.8

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Applies to

  • StorageGRID 11.8.0.6 and below
  • StorageGRID 11.7.0.11 and below
  • ONTAP 9 with FabricPool

Issue

  • GET failures were observed from client side during StorageGRID upgrade or applying hotfix
  • bycast.log reports 500 errors:

S3RQ: S3 error response: RequestId=XXXXXXXXXX, TraceId=XXXXXXXXXX, Resource=/bucket/XXXXX_XXXXX/XXXXX_XXXXX, HTTP Method=GET, HTTP Status Code=500, X-Forwarded-For: '10.10.10.101', ErrorMsg=InternalError, ErrorType=Client, CustomErrorMessage={None}, Details={unexpected error (GERR). details: ,}

  • ONTAP reports object.store.unavailable  if this StorageGRID is a part of a FabricPool configuration
Node: ontap-node-1
Time: Sun, Nov 07 10:12:19 2024 -0400
Severity: EMERGENCY
Message: object.store.unavailable: Unable to connect to the object store "fabric_pool_bucket" from node XXXXXXX-XXXXXX-XXXXX. Reason: Internal server error.

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