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Failed to validate SANtricity OS file error upgrading SANtricity via StorageGRID GUI

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Category:
storagegrid-webscale
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sgrid
Last Updated:

Applies to

NetApp StorageGRID 

Issue

  • "Failed to validate SANtricity OS file:" error attempting to upgrade SANtricity via the StorageGRID GUI 

    FailedtoValidateSANtricityError.png

  • gdu-server.log file under directory /var/local/log shows

    sh: -c: line 0: syntax error near unexpected token `('sh: -c: line 0: `python -m netapp.helpers.verify_santricity_os_file --santricityos /var/local/tmp/software-update/file_upload_29642/RCB_11.70.3_280x_6283a64d (1).dlp --verify 2>&1'

  • bycast-err.log shows

    Sep 12 12:59:51 nodename NMS: |2022-09-12T12:59:51.712| ERROR   Failed to validate SANtricity OS file:  (MgmtApi::Maintenance::GduClient::Error)
    Sep 12 12:59:51 nodename NMS: |2022-09-12T12:59:51.713| ERROR   /usr/local/lib/site_ruby/mgmt-api/maintenance/gdu-client.rb:228:in `handle_errors'
    Sep 12 12:59:51 nodename NMS: |2022-09-12T12:59:51.713| ERROR   /usr/local/lib/site_ruby/mgmt-api/maintenance/gdu-client.rb:87:in `request'
    Sep 12 12:59:51 nodename NMS: |2022-09-12T12:59:51.713| ERROR   /usr/local/lib/site_ruby/mgmt-api/maintenance/software-updates/manager.rb:137:in `block in start'
    Sep 12 12:59:51 nodename NMS: |2022-09-12T12:59:51.713| ERROR   /usr/local/lib/site_ruby/mgmt-api/tools/api-thread.rb:21:in `block in initialize'

 

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