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Error messages show on upgrade console: Failed to execute sh command with '/etc/init.d/sg-snmp-agent start' on localhost

Last Updated:

Applies to

StorageGRID 11.2.x or later


  • After upgrading the StorageGRID from 11.1.x to 11.2.x, the problem occurs.
  • Error messages show on upgrade console: Failed to execute sh command with '/etc/init.d/sg-snmp-agent start' on localhost - 1, starting sg-snmp-agent ... failed to start: entered error state.
  • The NMS services are Not Running on the Admin nodes (NetApp® StorageGRID® Webscale  GUI -- Support -- Grid Topology -- Admin nodes -- NMS).


  • On the bycast-err.log is showing:

Apr 16 20:26:56 StorageGridadmin0001 NODEX[12757]: @cee:time="2019-04-16T20:26:56Z" level=error msg="ERROR: netstat collector failed after 0.000378s: couldn't get SNMP stats: open /proc/net/snmp: no such file or directory" source="node_exporter.go:91"

  • SNMP service is in an error state:

2020-03-11 08:17:45 +0000 | sg-snmp-agent             | manually starting service that is currently in an error state - removing error state


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