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StorageGRID Grid Topology temporarily unavailable due to VM connectivity or resource issue

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Applies to

  • NetApp StorageGRID
  • Admin Node deployed as Virtual Machine (VM)

Issue

  • StorageGRID Grid Topology page stopped working temporarily when viewing Metrics that later self-resolved.
    • Example: Support > Metrics > Cassandra Network Overview (90 day timeframe)
  • base-os-logs/var/log/syslog from Primary Admin node records a failed cron job:

Apr 23 14:17:01 localhost CRON[1639945]: (root) CMD (   cd / && run-parts --report /etc/cron.hourly)Apr 23 14:24:50 localhost containerd[1281]: time="2026-04-23T14:24:39.548672270Z" level=error msg="get state for XXXX" error="context deadline exceeded: unknown"Apr 23 14:24:56 localhost containerd[1281]: time="2026-04-23T14:24:43.596291565Z" level=warning msg="unknown status" status=0 Apr 23 15:17:02 localhost CRON[1734420]: (root) CMD (   cd / && run-parts --report /etc/cron.hourly)

  • The base-os-logs/var/log/vmware-vmsvc-root.log records:

[2026-04-23T14:27:34.342Z] [ warning] [guestinfo] *** WARNING: GuestInfo collection interval longer than expected; actual=111 sec, expected=30 sec. ***[2026-04-23T14:27:38.546Z] [ warning] [vmsvc] SimpleSock: failed to connect (1023 => 976), error 110: Connection timed out[2026-04-23T14:27:38.681Z] [ message] [vix] VixTools_ProcessVixCommand: command 62[2026-04-23T14:27:38.690Z] [ message] [vix] ToolsDaemonTcloReceiveVixCommand: command 62, additionalError = 17

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