Skip to main content
NetApp Knowledge Base

StorageGRID HIC port remains "down" or "unsupported" on Grid Manager after upgrade

  1. Last updated
  2. Save as PDF
Views:
15
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
esg
Last Updated:

Applies to

StorageGRID 11.9.07 and later

Issue

  • HIC port remains down or unsupported on Grid Manager after StorageGRID upgrade.

ports_unknown.png

  • Active alert in Grid Manager show:

Services appliance link down on network port

  • The port is UP in CLI:

# ip-statistics link show

hic4:<BROADCAST,MULTICAST,SLAVE,UP,LOWER_UP> mtu 1500 qdisc mq master bond0 state UP

  • Received packets graphic on affected ports remains flat showing no incoming traffic

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.