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Why doesn't NODE_DOWN-MAJOR open a support ticket?

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Applies to

NetApp StorageGRID 

Answer

By design, StorageGRID architecture allows one storage node to fail without any data loss or business impact.

When a single storage node fails, it will trigger the following alert: (NODE_DOWN-MAJOR) ERROR. This will create an alert in the GRID GUI, but will not open a support ticket unless another storage node goes down which will trigger the alert: (NODE_DOWN-CRITICAL) ERROR. 

When two or more storage nodes go down there is a higher chance of business impact and data loss depending on the systems ILM rules and Erasure Coding scheme

Additional Information

Most (NODE_DOWN-MAJOR) ERROR are commonly associated with the following and tend to self-resolve in minutes:

If two or more storage nodes go down (NODE_DOWN-CRITICAL) ERROR will create an ASUP ticket 

 

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