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StorageGRID waiting for services to start using login for AD or LDAP user id

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Applies to

NetApp StorageGRID 

Issue

  • StorageGRID administrator is unable to login to the StorageGRID user interface with the LDAP username and password.
  • User interface shows "Waiting for services to start"
  • The StorageGRID bycast-err.log file located in support log collection and located in /var/local/log directory shows similar certificate related errors:
Oct  2 05:00:13 node3 idnt[22128]: [synchronize.go:205] ERROR: Account "xxx" exceeded synchronization threshold, err (<nil>) and last error ({key: synchronize_tenant_error, time: 2020-10-02T05:00:13Z, options: map[error_text:Unable to begin TLS, please verify your certificate and TLS configuration: LDAP Result Code 200 "Network Error": TLS handshake failed (x509: certificate signed by unknown authority)]})

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