Skip to main content
NetApp Knowledge Base

Storage Appliance hardware issue due to NTP alerts

Views:
48
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

StorageGRID appliance

Issue

NTP fails with the following errors:
 
  • From SANtricity System Manager (WEB UI): Unable to Contact NTP Servers / NTP Query Failed
  • StorageGRID alerts page report: Storage appliance hardware issue
  • Major Event logs:
A:2/13/24, 4:47:06 PM (16:47:06) 6396 2261 Controller clocks set by NTP or SNTP Server - Shelf 99, Bay A
B:2/13/24, 4:46:14 PM (16:46:14) 6395 2261 Controller clocks set by NTP or SNTP Server - Shelf 99, Bay B
B:2/13/24, 3:46:12 PM (15:46:12) 6394 2261 Controller clocks set by NTP or SNTP Server - Shelf 99, Bay B
B:2/13/24, 3:46:14 PM (15:46:14) 6393 2261 Controller clocks set by NTP or SNTP Server - Shelf 99, Bay B
A:2/13/24, 5:43:31 AM (05:43:31) 6391 2294 Either the NTP server's resolved or configured IP address is wrong or the IP address is unavailable via the attached network - Shelf 99, Bay A
A:2/13/24, 5:42:58 AM (05:42:58) 6390 2294 Either the NTP server's resolved or configured IP address is wrong or the IP address is unavailable via the attached network - Shelf 99, Bay A
B:2/13/24, 2:45:01 AM (02:45:01) 6388 2294 Either the NTP server's resolved or configured IP address is wrong or the IP address is unavailable via the attached network - Shelf 99, Bay B
B:2/13/24, 2:44:28 AM (02:44:28) 6387 2294 Either the NTP server's resolved or configured IP address is wrong or the IP address is unavailable via the attached network - Shelf 99, Bay B
A:2/13/24, 2:41:29 AM (02:41:29) 6386 2294 Either the NTP server's resolved or configured IP address is wrong or the IP address is unavailable via the attached network - Shelf 99, Bay A
A:2/13/24, 1:40:56 AM (01:40:56) 6385 2294 Either the NTP server's resolved or configured IP address is wrong or the IP address is unavailable via the attached network - Shelf 99, Bay A

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.