StorageGRID event-triggered ASUP upload failed with response code: 400 : Bad Request

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Visibility:: Public

Votes:: 0

Category:: storagegrid-webscale

Specialty:: sgrid

Last Updated:

Applies to

NetApp StorageSGRID 11.6 and earlier versions
AutoSupport

Issue

StorageGRID event-triggered ASUP status shows failed as below.
Example:
- GUI
- nms.log

Mar 22 05:00:02 admin-node NMS: |2021-03-22T05:00:02.825| INFO    Sending Event-Driven ASUP for Unable to communicate with node: {"type"=>"EVENT_TRIGGERED", "subType"=>"NODE_DOWN", "severity"=>"MAJOR"}

.......

Mar 22 05:05:11 admin-node MI: |2021-03-22T05:05:11.450| ERROR [pool-2-thread-1] AutoSupportSender.java:66: Exception in AutoSupportSender:

Mar 22 05:05:11 admin-node com.netapp.sg.autosupport.AutoSupportManagerException: Upload failed with response code: 400 : Bad Request

Mar 22 05:05:11 admin-node at com.netapp.sg.autosupport.transports.JavaMailTransport.sendHTTP(JavaMailTransport.java:199)

Mar 22 05:05:11 admin-node at com.netapp.sg.autosupport.transports.JavaMailTransport.sendData(JavaMailTransport.java:218)

Mar 22 05:05:11 admin-node at com.netapp.sg.autosupport.manager.AutoSupportSender.run(AutoSupportSender.java:62)

Mar 22 05:05:11 admin-node at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)

Mar 22 05:05:11 admin-node at java.util.concurrent.FutureTask.run(FutureTask.java:266)

Mar 22 05:05:11 admin-node at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

Mar 22 05:05:11 admin-node at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

Mar 22 05:05:11 admin-node at java.lang.Thread.run(Thread.java:748)

Mar 22 05:05:11 admin-node MI: |2021-03-22T05:05:11.451| WARN [pool-2-thread-1] ProductionAutoSupportManager.java:307: Failed to send event-triggered AutoSupport message.