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StorageGRID AutoSupport failed to deliver due to Temporary failure in name resolution

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Category:
storagegrid
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sgrid
Last Updated:

Applies to

StorageGRID

Issue

  • AutoSupport test fails due to Temporary failure in name resolution
  • /var/local/log/nms.log shows as below.

May  8 09:58:27 NETAPP MI:  |2026-05-08T09:58:27.903| NOTICE  [Thread-277] ProductionAutoSupportManager.java:244: Sending user-triggered AutoSupport message...
May  8 09:58:30 NETAPP NMS: |2026-05-08T09:58:30.811| ERROR  Connection to autosupport destination https://support.netapp.com:443 failed with error Failed to open TCP connection to support.netapp.com:443 (getaddrinfo: Temporary failure in name resolution)

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