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StorageGRID Appliance reports Storage appliance storage connectivity degraded and Fibre channel link errors detected

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Applies to

  • NetApp StorageGRID Appliances
  • NetApp E-Series 

Issue

  • StorageGRID Grid Manager reports the following alert:

Storage appliance storage connectivity degraded
There is a problem with one or more connections between the compute controller and storage controller.

clipboard_e6cdc30fc2d2f855b4d09ab6b797cb894.png

  • Major Event Log  on E-Series controller may report the following events:

Fibre channel link errors continue (Event type 1206)
Fibre channel link errors - threshold exceeded (Event type 1207)

Example:

Event type: 1206 / 1207
Event category: Error
Priority: Informational
Event needs attention: false
Description: Fibre channel link errors continue Fibre channel link errors - threshold exceeded
Component location: Host-side: controller in bay B, port 4
Logged by: Controller in bay B

  • STORAGE-ARRAY-PROFILE on E-Series controller may report the Fibre Channel port is Down.

      Host interface:                  Fibre                           
         Host Interface Card(HIC):     Baseboard                       
         Channel:                      2                               
         Port:                         0b                              
         Current ID:                   126/0x0                         
         Preferred ID:                 1/0xE8                          
         NL-Port ID:                   0x000000                        
         Maximum data rate:            16 Gbps                         
         Current data rate:            4 Gbps                          
         Data rate control:            Auto                            
         Link status:                  Down                            

  • fcDump in STATE-CAPTURE-DATA on E-Series controller may report an increase in Errors and/or Bad Char:
2806-B           Our  Num  ::...Exchange Counts...:: Num  ..Link Up..
Chip   LinkStat  Port Port ::                     :: Link  Bad  Bad
                  ID  Logi ::Open    Total  Errors:: Down  Char Frame
 2-Src Up-Ptp       2    2 ::  2  106083407      0::    0     0     0
 3-Src Up-Ptp       2    2 ::  0          0   2969::    0  -415122385   0

 

 

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