StorageGRID Appliance reports Storage appliance storage connectivity degraded

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Category:: storagegrid

Specialty:: sgrid

Last Updated:

Applies to

NetApp StorageGRID
SG5800/SG6100
E-Series

Issue

SG5800 uses 25GbE iSCSI for interconnect ports.
SG6100 uses a storage interconnect port 100 GbE, connected to 4x25GbE iSCSI breakout cable.
StorageGRID Grid Manager reports the following alert:

Storage appliance storage connectivity degraded

There is a problem with one or more connections between the compute controller and storage controller.

SANtricity System Manager > Hardware > Show Back of Shelf > Controller > Show Settings > Host Ports show port(s) Down.
In ASUP > storage-array-profile > controllers reports link status on affected port(s) as disconnected:

Host interface: iSCSI

Host Interface Card(HIC): Baseboard

Channel: 2 

Port: e0b

Link status: Disconnected

In ASUP > state-capture-data.txt > ionShow99 > chall 0 reports no connection to affected port(s):

Executing ionShow(99,0,0,0,0,0,0,0,0,0) on controller B: -> chall 0

chAll (Tick 0131460364) ==> 12/11/24-12:51:16 4000-B 08.81.00.02 .....Channels.....:...........Target...........:............Initiator..........: Link :ITN :..........IOs..........:ITN :............IOs...........:.........Busy.........Idle. Ch H/D STP Down :cnt : Open Completed Errs :cnt : Qd Open Completed Errs: Ms Ms ---- --- --- ---- :--- :----- ---------- ----- :--- :--- ----- ---------- -----: ------------ ------------- 0 Drv SAS 0 : 1 : 0 124 0 : 62 : 0 0 915 0: 153616 0 1 Drv SAS 0 : 1 : 0 125 0 : 62 : 0 0 922 0: 728 152888-< 2 Hst iSC 0 : 0 : 0 0 0 : 0 : 0 0 0 0: 0 153617-< 3 Hst iSC 0 : 0 : 0 0 0 : 0 : 0 0 0 0: 0 153617 4 Drv iSA 0 : 0 : 0 0 0 : 1 : 0 0 0 0: 0 153617