StorageGRID Appliance reports Storage appliance storage connectivity degraded
Applies to
- NetApp StorageGRID
- SG5800/SG6100
- E4000
Issue
- E4000 is connected to SG5800 compute controller using iSCSI.
- E4000 is connected to SG6100 compute controller using iSCSI.
- StorageGRID Grid Manager reports the following alert:
Storage appliance storage connectivity degraded
There is a problem with one or more connections between the compute controller and storage controller.
- From SANtricity System Manager > Hardware > Show Back of Shelf > Controller > Show Settings > Host Ports
Host interface: iSCSI
Host Interface Card(HIC): Baseboard
Channel: 2
Port: e0b
Link status: Disconnected
- In ASUP >
state-capture-data.txt
>ionShow99
>chall 0
reports no connection to affected port(s):
Executing ionShow(99,0,0,0,0,0,0,0,0,0) on controller B:
-> chall 0
chAll (Tick 0131460364) ==> 12/11/24-12:51:16
4000-B 08.81.00.02
.....Channels.....:...........Target...........:............Initiator..........:
Link :ITN :..........IOs..........:ITN :............IOs...........:.........Busy.........Idle.
Ch H/D STP Down :cnt : Open Completed Errs :cnt : Qd Open Completed Errs: Ms Ms
---- --- --- ---- :--- :----- ---------- ----- :--- :--- ----- ---------- -----: ------------ -------------
0 Drv SAS 0 : 1 : 0 124 0 : 62 : 0 0 915 0: 153616 0
1 Drv SAS 0 : 1 : 0 125 0 : 62 : 0 0 922 0: 728 152888-< 2 Hst iSC 0 : 0 : 0 0 0 : 0 : 0 0 0 0: 0 153617
-< 3 Hst iSC 0 : 0 : 0 0 0 : 0 : 0 0 0 0: 0 153617
4 Drv iSA 0 : 0 : 0 0 0 : 1 : 0 0 0 0: 0 153617