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StorageGRID Alert Node network reception frame error auto resolves

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Applies to

StorageGRID appliances

Issue

  • StorageGRID reports one or more alerts:
Node network reception frame error
Node network connectivity error
  • ifconfig output shows RX and frame errors:

hic2: flags=6211<UP,BROADCAST,RUNNING,SLAVE,MULTICAST>  mtu 1500
        ether b8:ce:f6:ed:8e:83  txqueuelen 1000  (Ethernet)
        RX packets 389824054414  bytes 454452996963715 (413.3 TiB)
        RX errors 222255  dropped 5  overruns 0  frame 222255
        TX packets 776807363601  bytes 1097129690953783 (997.8 TiB)
        TX errors 329  dropped 0 overruns 0  carrier 329  collisions 0

  • ethool -S hicX | grep _err shows rx_crc_errors_phy errors:

hic2: rx_crc_errors_phy: 15297
hic4: rx_crc_errors_phy: 15796

  • bycast.log shows:

Oct 17 13:05:39 adminNode01 ADE: |15803052 1160564622 RCON aliv 2025-10-17T13:05:39.149407| NOTICE   0780 3e2f8bcdbc88ba85 RCON: Connection to Node 11739873 has been inactive for 307 seconds. Closing.
Oct 17 13:05:39 adminNode01 ADE: |15803052 1160564622 RCON aliv 2025-10-17T13:05:39.149473| NOTICE   1358 3e2f8bcdbc88ba85 RCON: peer 11739873 closing connection ID 1744918865258796 type ndcd:DISCONNECTED reason diav:DISCONNECTED_INACTIVE
Oct 17 13:05:39 adminNode01 ADE: |15803052 1160564622 RCON aliv 2025-10-17T13:05:39.149504| NOTICE   1257 3e2f8bcdbc88ba85 RCON: peer 11739873 send DOWN reason diav:DISCONNECTED_INACTIVE
Oct 17 13:05:39 adminNode01 ADE: |15803052 1160564622 RCON CDED 2025-10-17T13:05:39.149726| NOTICE   0558 3e2f8bcdbc88ba85 RCON: peer 11739873 destroyed network result ENDT rcon type ndcd:DISCONNECTED reason dbrk:DISCONNECTED_BROKEN
Oct 17 13:05:39 adminNode01 ADE: |15803052 1159821633 RRTR ndcd 2025-10-17T13:05:39.149792| NOTICE   0686 RRTR: Connection to ADC, NID 11739873 was lost because "Neighbour connection was broken".

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