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High StorageGRID Node network reception frame error count persists after replacement

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storagegrid
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Applies to

NetApp StorageGRID Appliances

Issue

  • Receiving periodic alerts for : Node network reception frame error

  • The alert triggers on the same interface
  • Frame error counts are high
    • hic2: flags=6211<UP,BROADCAST,RUNNING,SLAVE,MULTICAST>  mtu 1500
              ether xx:xx:xx:xx:xx:xx  txqueuelen 1000  (Ethernet)
              RX packets 153837280268  bytes 181640324309688 (165.2 TiB)
              RX errors 0  dropped 0  overruns 0  frame 106823733
              TX packets 128831196937  bytes 143972668070514 (130.9 TiB)
              TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0
              device interrupt 158  memory 0x386000680000-3860006fffff  
  • The alert may self-resolve within minutes but reoccurs.
  • SFP and fiber cable replacements on both the node and switch sides do not prevent recurrence.
  • MTU and FEC settings have been verified as correct and consistent across the network.

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