Autosupport Failure with StorageGRID Unable to Send Autosupport
Applies to
StorageGRID 11.x
Issue
The Autosupport has encountered a failure with StorageGRID and is unable to successfully send Autosupport
Jan 18 08:04:22 < Node_Name > NMS: |2025-01-18T08:04:22.680| INFO Querying silences from Alertmanager.
Jan 18 08:04:22 < Node_Name > NMS: |2025-01-18T08:04:22.690| INFO Writing blank email config to Alertmanager config file because this node is not the current sender.
Jan 18 08:04:22 < Node_Name > NMS: |2025-01-18T08:04:22.722| INFO Executing command `sudo /usr/local/mgmt-api/app/scripts/apply-alertmanager-config.rb 2>&1` on localhost
Jan 18 08:04:22 < Node_Name > MI: |2025-01-18T08:04:22.857| WARN [AutoSupport initialization thread] http://ProductionDataFactory.java:453 Failed to get latest license compliance data for ASUP.
Jan 18 08:04:22 < Node_Name > java.lang.Exception: Internal request to GET license status failed: 503Service Unavailable (http://localhost:4567/localhost/license?xml=yes)
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.data.ProductionDataFactory.prepareLicenseData(ProductionDataFactory.java:399)
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.data.ProductionDataFactory.createData(ProductionDataFactory.java:157)
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.manager.AutoSupportSender.run(AutoSupportSender.java:81)
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.manager.ProductionAutoSupportManager.sendWeeklyMessage(ProductionAutoSupportManager.java:359)
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.manager.ProductionAutoSupportManager.sendMissedWeeklyMessage(ProductionAutoSupportManager.java:443)
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.manager.ProductionAutoSupportManager.access$400(ProductionAutoSupportManager.java:47)
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.manager.ProductionAutoSupportManager$2.run(ProductionAutoSupportManager.java:180)
Jan 18 08:04:22 < Node_Name > at java.lang.Thread.run(Thread.java:750)
Jan 18 08:04:22 < Node_Name > NMS: |2025-01-18T08:04:22.856| INFO Queried silences from Alertmanager: []
Jan 18 08:04:22 < Node_Name > MI: |2025-01-18T08:04:22.874| ERROR [AutoSupport initialization thread] http://AutoSupportSender.java:96 Exception in AutoSupportSender:
Jan 18 08:04:22 < Node_Name > java.lang.RuntimeException: ProductionSystemDataFactory: no SYSTEM_ID
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.data.ProductionSystemDataFactory.configurationValue(ProductionSystemDataFactory.java:109)
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.data.ProductionSystemDataFactory.systemId(ProductionSystemDataFactory.java:56)
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.data.ProductionSystemDataFactory.createSystemData(ProductionSystemDataFactory.java:36)
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.data.ProductionDataFactory.createData(ProductionDataFactory.java:158)
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.manager.AutoSupportSender.run(AutoSupportSender.java:81)
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.manager.ProductionAutoSupportManager.sendWeeklyMessage(ProductionAutoSupportManager.java:359)
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.manager.ProductionAutoSupportManager.sendMissedWeeklyMessage(ProductionAutoSupportManager.java:443)
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.manager.ProductionAutoSupportManager.access$400(ProductionAutoSupportManager.java:47)
Jan 18 08:04:22 < Node_Name > at com.netapp.sg.autosupport.manager.ProductionAutoSupportManager$2.run(ProductionAutoSupportManager.java:180)
Jan 18 08:04:22 < Node_Name > at java.lang.Thread.run(Thread.java:750)
Jan 18 08:04:22 < Node_Name > MI: |2025-01-18T08:04:22.874| WARN [AutoSupport initialization thread] http://ProductionAutoSupportManager.java:395 Failed to send the missed weekly AutoSupport due to 'java.lang.RuntimeException: ProductionSystemDataFactory: no SYSTEM_ID', retrying in 240000ms (will be the 1st retry).