IBM FileNet Multipart upload failures with StorageGRID
Applies to
- NetApp StorageGRID
- IBM FileNet Content Platform Engine 5.5.x, 5.6.0, 5.7.0
- S3 Multipart upload
Issue
- Environments using IBM FileNet with NetApp StorageGRID may experience intermittent S3 Multipart Upload (MPU) failures. The issue presents as CompleteMultipartUpload requests return initial HTTP 200 OK with an error in the response body (InternalError) or other 40x/50x server error.
Mar 12 01:26:01 storage_node_101 ADE: |12041237 2040243578 S3RQ %DED 2026-03-12T01:26:01.1213113| ERROR 0694 4b3a957322cd4301 S3RQ: S3 request error (error returned in body): connection=1773279345611234, Account=10698034595089923001, Resource=/bucket/object_key_prefix/object_key?uploadId=PlQ36GNbPVSCWsZk3pa6TSPxA8sA3FbOPhTeFcYHvhP8Xp6CdkefX0sYD, HTTP Status Code=500, ErrorMsg=InternalError, CustomErrorMessage={<none>}, Details={unexpected error (GERR). details: ,}
- Subsequently, a manual CompleteMultipartUpload attempt returns InvalidPart error, indicating one or more parts could not be found.
Mar 28 01:02:15 storage_node_132 ADE: |12123412 1963451231 S3RQ %DED 2026-03-28T01:02:15.02431024| ERROR 0732 8d7e6f5a4b3c2d1e S3RQ: S3 request error (error returned in body): connection=1774659343091239, Account=10698034595089923001, Resource=/bucket/object_key_prefix/object_key, HTTP Status Code=400, ErrorMsg=InvalidPart, CustomErrorMessage={<none>}, Details={<none>}