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StorageGRID GUI displays internal server error when uploading upgrade file

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Category:
storagegrid
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esg
Last Updated:

Applies to

StorageGRID

Issue

  • StorageGRID Grid Manager displays the following error when attempting to upload the upgrade file:

File_upload_error.png

  • servermanager.log shows tomcat service failing to start:

2026-07-17 17:54:48 +0000 | tomcat                    | Automatically trying to restart because of the error state.
2026-07-17 17:54:49 +0000 | tomcat                    | automatically start service that is currently in an error state - removing error state
2026-07-17 17:54:49 +0000 | tomcat                    | tomcat starting
2026-07-17 17:54:49 +0000 | tomcat                    | tomcat ended
2026-07-17 17:54:51 +0000 | tomcat                    | tomcat starting
2026-07-17 17:54:51 +0000 | tomcat                    | tomcat ended
2026-07-17 17:54:54 +0000 | tomcat                    | tomcat starting
2026-07-17 17:54:54 +0000 | tomcat                    | tomcat ended
2026-07-17 17:54:56 +0000 | tomcat                    | Start attempt 3. Trying for 5 minutes.
2026-07-17 17:54:59 +0000 | tomcat                    | tomcat starting
2026-07-17 17:55:00 +0000 | tomcat                    | tomcat ended
2026-07-17 17:55:02 +0000 | tomcat                    | Start attempt 4. Trying for 5 minutes.
2026-07-17 17:55:06 +0000 | tomcat                    | tomcat starting
2026-07-17 17:55:06 +0000 | tomcat                    | tomcat ended
2026-07-17 17:55:09 +0000 | tomcat                    | Start attempt 5. Trying for 5 minutes.
2026-07-17 17:55:14 +0000 | tomcat                    | tomcat starting
2026-07-17 17:55:14 +0000 | tomcat                    | tomcat ended

  • nms.errlog under /var/local/log shows:

date: "Wed, 22 Jul 2026 17:46:22 GMT"
server-timing: "intid;desc=07d0e7b5979aa30d, dtRpid;desc=\"-1431688230\", dtSInfo;desc=\"0\", intid;desc=07d0e7b5979aa30d, dtRpid;desc=\"-1431688230\", dtSInfo;desc=\"0\""
x-oneagent-js-injection: "true"
set-cookie: "dtCookie=v_4_srv_22_sn_CB9265E6D815EADEE1CED653ECAAA1C4_perc_100000_ol_0_mul_1_app-3Aea7c4b59f27d43eb_1_rcs-3Acss_1; Path=/; Domain=.netapp.com"
Still running according to PID file /var/run/jsvc.pid, PID is 34725
Service exit with a return value of 122

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