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StorageGRID Appliance upgrades fail due to certificate validation errors

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Applies to

  • NetApp StorageGRID Appliances: SG57xx, SG58xx, SGF6024 and SG6x60
  • SANtricity OS 11.80x, 11.80.1x (GA, R1, R2 and R3), and 11.90x (pre-R2).
  • SANtricity OS Upgrade
  • NVSRAM Upgrade
  • Drive Firmware Upgrade

Issue

  • StorageGRID Appliance SANtricity OS, NVSRAM or Drive firmware upgrade fails due to certificate failing authentication.
  • StorageGRID UI reports the following alerts when attempting to apply SANtricity OS version 11.80.1R2 or later via Grid Manager:
  • Maintenance > Software update: 
    • "An error occurred during the most recent SANtricity OS upgrade. You must retry the SANtricity OS upgrade before you can apply a hotfix or upgrade to a new StorageGRID release. If you cannot upgrade SANtricity OS, contact technical support."

GMI Software Update error

  • The E-Series event logged located in System Manager Support section (Events) and the MAJOR-EVENT-LOG in support bundle indicate the firmware package failed authentication check.

A:4/7/25, 12:45:02 PM (12:45:02) 8695 5085 The drive firmware package failed to authenticate using the provided public key and signature - Shelf 99, Bay A <--

A:4/7/25, 12:45:30 PM (12:45:30) 8698 5083 A certificate failed authentication - Shelf 99, Bay A

A:4/7/25, 12:45:32 PM (12:45:32) 8699 5085 The drive firmware package failed to authenticate using the provided public key and signature - Shelf 99, Bay A <--CRITICAL

 

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