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StorageGRID Appliance compute controller needs attention due to PSU failure on SG6160 SG110 and SG1100

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Applies to

  • StorageGRID 11.9.x, 11.8.x, 11.7.x
  • SG6160, SG110, and SG1100.

Issue

  • Grid Manager shows alert:
    • Appliance compute controller needs attention
    • Appliance storage controller hardware issue
    • Appliance compute controller power supply A has a problem
    • Appliance compute controller power supply B has a problem
  • BMC UI does NOT show any issues with PSU.
  • No PSU failure alert is triggered in Grid Manager.
  • /var/local/log/bycast.log shows:
Aug 27 09:23:13 SGnode24 ADE: |21043885 1600958990 RSMR %CEA 2025-08-27T09:23:13.954179| WARNING  0076 CCST: Unknown status for ipmi sensor: PSU0_Status
Aug 27 09:23:13 SGnode24 ADE: |21043885 1600958990 RSMR %CEA 2025-08-27T09:23:13.954203| WARNING  0283 CCST: IPMI device Watchdog reports non-OK status 'reserved' 'reserved'
Aug 27 09:23:13 SGnode24 ADE: |21043885 1600958990 RSMR %CEA 2025-08-27T09:23:13.954207| WARNING  0283 CCST: IPMI device CPU0 reports non-OK status 'SM BIOS `Uncorrectable CPU-complex Error'' 'Processor Presence
Aug 27 09:23:13 SGnode24 ADE: |21043885 1600958990 RSMR %CEA 2025-08-27T09:23:13.954222| WARNING  0283 CCST: IPMI device Power_BP reports non-OK status 'At or Below (<=) Lower Non-Recoverable Threshold'
  • In StorageGRID logs base-os-logs\var\local\gemini-system-status\status.json reports:
    • "name": "CPU0",
      "type": "Processor",
      "reading": "N/A",
      "units": "N/A",
      "event": "'SM BIOS `Uncorrectable CPU-complex Error'' 'Processor Presence"

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