Skip to main content
NetApp Knowledge Base

When attaching the disk from 'Attach Virtual Disk(s)', the VM freezes and vCenter job remains at 50 percent

  1. Last updated
  2. Save as PDF
Views:
32
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

SnapCenter Plug-in for VMware vSphere(SCV) 

Issue

  • When adding a disk from 'Attach Virtual Disk(s)', the job fails.
  • The target VM freezes.
  • The vCenter job remains at 50%.
  • The following error is recorded on vmcontrol_XX.log:

2024-11-26 00:51:58.780 DEBUG scv1 --- [     Thread-115] c.n.a.v.VsphereService                   : VsphereUtils:State=running(39%)
2024-11-26 00:52:08.791 DEBUG scv1 --- [     Thread-115] c.n.a.v.VsphereService                   : VsphereUtils:State=running(39%)
2024-11-26 00:52:18.806 DEBUG scv1 --- [     Thread-115] c.n.a.v.VsphereService                   : VsphereUtils:State=running(39%)
2024-11-26 00:52:28.816 ERROR scv1 --- [     Thread-115] c.n.a.v.VirtualMachineService            : [JobId:38] null
2024-11-26 00:52:28.816 ERROR scv1 --- [     Thread-115] c.n.a.r.VmdkRestoreManager               : [JobId:38] Error attaching VMDK to Virtual Machine xxxxxxxxxxxxxx"
2024-11-26 00:52:28.825  WARN scv1 --- [     Thread-115] c.n.a.v.VsphereTaskUtil                  : Unable to set task description
java.lang.NullPointerException
 at com.netapp.aegis.vsphere.VsphereTaskUtil.setTaskDescription(VsphereTaskUtil.java:285)
 at com.netapp.aegis.vsphere.VsphereTaskUtil.failTask(VsphereTaskUtil.java:261)
 at com.netapp.aegis.restore.VmdkRestoreManager.attachVmdksToVM(VmdkRestoreManager.java:454)
 at com.netapp.aegis.server.AegisApiServiceImpl$6.run(AegisApiServiceImpl.java:1536)
 at java.base/java.lang.Thread.run(Unknown Source)
2024-11-26 00:52:28.828  WARN scv1 --- [     Thread-115] c.n.a.v.VsphereTaskUtil                  : Unable to set failed status
java.lang.NullPointerException
 at com.netapp.aegis.vsphere.VsphereTaskUtil.failTask(VsphereTaskUtil.java:267)
 at com.netapp.aegis.restore.VmdkRestoreManager.attachVmdksToVM(VmdkRestoreManager.java:454)
 at com.netapp.aegis.server.AegisApiServiceImpl$6.run(AegisApiServiceImpl.java:1536)
 at java.base/java.lang.Thread.run(Unknown Source)
2024-11-26 00:52:28.829 ERROR scv1 --- [     Thread-115] c.n.a.s.AegisApiServiceImpl              : Error attaching VMDK to Virtual Machine xxxxxxxxxxxxxxxx"

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.