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Unable to restore VM using BlueXP console. No backups are listed for the VM

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Applies to

  • BlueXP Backup and Recovery for Virtual Machine [BlueXP]
  • Snapcenter Plug-in for VMWare vSphere [SCV]
  • Virtual Machine [VM]
  • Swagger

Issue

  • Unable to restore a VM using BlueXP console, No Backups are listed for the selected VM
  • No backups are listed for the VM even though they show up in SCV Plug-in UI.
  • BlueXP console >> Backup and Recovery >> Virtual machines - <VM Name> - "..." - Restore
  • Select Backup shows 0 backups - Backup Name and Backup time shows No Data
  • BlueXP Connector Logs report the following

{"Error":"The volume does not exist in any of the working environments for volume name: <volume name>and volume uuid: ","caller":"backup_service.go:601","correlation_id":"c5042ee1-4903-4d1b-ab54-1039d6b1dc53","level":"error","scs_ts":"2023-04-15T15:43:36.941836389Z"}

 

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