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The backups work, but the Exchange old log files are not getting deleted

Last Updated:

Applies to

SnapCenter Plug-In for Microsoft Exchange (SCE)


  • Exchange logs are not always truncated for some of the Mailbox Databases
  • Possible errors in the Windows Event Viewer of any of the Exchange DAG Nodes:

Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, 
Access is denied. This is often caused by incorrect security settings in either the writer or requestor process.

The Microsoft Exchange Mailbox Replication service was unable to process a request due to an unexpected error.
Request GUID: '<GUID_a>' 
Database GUID: '<GUID_b>'
Error: Database '<GUID_c>' doesn't exist.

Information Store - <MB_Name> (10000) <MB_Name>: No log files can be truncated.  
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