SnapMirror or SnapVault transfer error - Snapshot copy snapshot name not found on the SnapMirror destination SVM volume

Applies to

• SnapCenter Server (SC) 5.0, 5.0P1, 6.0
• SnapCenter plugin for Microsoft SQL server
• ONTAP 9.14 and higher

Issue

SnapCenter 6.0 backup job error in SnapMirror/Vault transfer: Snapshot copy '<snapshot name>' not found on the SnapMirror destination <destination SVM> : <destination volume>

SMCore logs show Get-NcSnapshot REST call failing:

DEBUG SMCore_1832123 PID=[1288] TID=[146] Command: Get-NcSnapshot. Storage System: <IP>. Version: NetApp Release 9.15.1P2: Tue Aug 27 16:35:16 UTC 2024. Connection Mode: REST. Username: <user>. Storage added as UNKNOWN.
DEBUG SMCore_1832123 PID=[1288] TID=[146] ++ConfigManager::IsHydrateParameterEnabledForCmd
DEBUG SMCore_1832123 PID=[1288] TID=[146] INFO: Command = Get-NcSnapshot
DEBUG SMCore_1832123 PID=[1288] TID=[146] INFO: IsHydrateParameterEnabledForCmd = False
DEBUG SMCore_1832123 PID=[1288] TID=[146] --ConfigManager::IsHydrateParameterEnabledForCmd
DEBUG SMCore_1832123 PID=[1288] TID=[146] Parameter: Controller | Value: <IP>
DEBUG SMCore_1832123 PID=[1288] TID=[146] Parameter: Volume | Value: eu_vm_tst_sql101
DEBUG SMCore_1832123 PID=[1288] TID=[146] Parameter: SnapName | Value: <snapshot>
DEBUG SMCore_1832123 PID=[1288] TID=[146] ++StorageConnectionFaultPublisher::OnConnectionFault
DEBUG SMCore_1832123 PID=[1288] TID=[146] UpdateCache, notifying of connection failure on '<IP>'
DEBUG SMCore_1832123 PID=[1288] TID=[146] ++StorageConnectionPool::StorageConnectionFaultListener
DEBUG SMCore_1832123 PID=[1288] TID=[146] --StorageConnectionPool::StorageConnectionFaultListener
DEBUG SMCore_1832123 PID=[1288] TID=[146] ++StorageConnectionPool::StorageConnectionFaultListener
DEBUG SMCore_1832123 PID=[1288] TID=[146] --StorageConnectionPool::StorageConnectionFaultListener
DEBUG SMCore_1832123 PID=[1288] TID=[146] --StorageConnectionFaultPublisher::OnConnectionFault
DEBUG SMCore_1832123 PID=[1288] TID=[146] isMetroClusterFailureEventOccured : False
DEBUG SMCore_1832123 PID=[1288] TID=[146] --PSHelper::RunCommand
DEBUG SMCore_1832123 PID=[1288] TID=[146] --PSHelper::RunCommand
DEBUG SMCore_1832123 PID=[1288] TID=[146] invoking command-done
DEBUG SMCore_1832123 PID=[1288] TID=[146] ++GetSnapshotExtensions::GenerateGetSnapshotResult
ERROR SMCore_1832123 PID=[1288] TID=[146] The result from get-ncsnapshot is null/empty