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SnapDrive or SnapManager for Hyper-V installation fails with an error of 1603

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Category:
snapdrive-for-windows
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SNAPX
Last Updated:

Applies to

  • SnapDrive for Windows [SDW]
  • SnapManager for Hyper-V [SMHV]

Issue

  • When attempting to install SnapDrive for Windows or SMHV the installation terminates with an error of 1603.  The installation logs display the following messages.
MSI (c) (30:F4) [15:47:30:845]: Doing action: CA_SetSWNeeded

Action 15:47:30: CA_SetSWNeeded.

Action start 15:47:30: CA_SetSWNeeded.

MSI (c) (30:C4) [15:47:30:857]: Invoking remote custom action. DLL: C:\Users\<username>\AppData\Local\Temp\MSI1940.tmp, Entrypoint: f113

MSI (c) (30!9C) [15:47:31:229]: PROPERTY CHANGE: Adding REQUIREDSW_NEEDED property. Its value is '0'.

MSI (c) (30!9C) [15:47:31:230]: PROPERTY CHANGE: Adding DOTNET_35SP1_NEEDED property. Its value is '0'.

MSI (c) (30!9C) [15:47:31:230]: PROPERTY CHANGE: Adding DOTNET_452_NEEDED property. Its value is '0'.

MSI (c) (30!9C) [15:47:31:230]: PROPERTY CHANGE: Modifying DOTNET_35SP1_NEEDED property. Its current value is '0'. Its new value: '1'.

MSI (c) (30!9C) [15:47:31:231]: PROPERTY CHANGE: Modifying REQUIREDSW_NEEDED property. Its current value is '0'. Its new value: '1'.

Action ended 15:47:31: CA_SetSWNeeded. Return value 1.

MSI (c) (30:F4) [15:47:31:249]: Doing action: CA_GetMissingSWList

Action 15:47:31: CA_GetMissingSWList.

Action start 15:47:31: CA_GetMissingSWList.

MSI (c) (30:9C) [15:47:31:259]: Invoking remote custom action. DLL: C:\Users\<username>\AppData\Local\Temp\MSI1AD7.tmp, Entrypoint: f56

MSI (c) (30!90) [15:47:31:625]: PROPERTY CHANGE: Adding RequiredSWFile property. Its value is 'C:\Users\<username>\AppData\Local\Temp\SnapDrive_MSRequiredSW_4-25-2025_15-47-31.txt'.

Action ended 15:47:33: CA_GetMissingSWList. Return value 3.

Info 2896.Executing action CA_GetMissingSWList failed.

Action ended 15:47:33: InstallWelcome. Return value 3.

MSI (c) (30:38) [15:47:33:184]: Doing action: SetupCompleteError

Action 15:47:33: SetupCompleteError.

Action start 15:47:33: SetupCompleteError.

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