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SnapCenter Fails to Discover Exchange Databases Due to Trellix Endpoint Security Blocking PowerShell

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Applies to

  • NetApp SnapCenter Server 6.1 or later
  • SnapCenter Plug-in for Exchange (SCE) 6.1 or later
  • SnapCenter Plug-in for Windows (SCW)

Issue

  • After upgrading SnapCenter Server to 6.1P3, the SnapCenter Plug-in for Exchange (SCE) fails to discover Exchange databases on all Exchange hosts.
  • The issue is observed immediately after plug-in installation and persists through multiple attempts.

Symptoms and Log Output:

  • In the SnapCenter Job/Plugin logs, errors similar to the following appear:

The background process closed or ended abnormally: Exit code: -1073741790GetSCEExchangeServer failed with error: Object reference not set to an instance of an object.Exception in DiscoverPluginResources Index was out of range. Must be non-negative and less than the size of the collection.

SnapManagerWeb logs show:

ErrorCode(-1), ErrorMessage(Unable to discover resources on host 'EXCHAP01.XXX.com' Unable to discover resources on host 'EXCHAP02.XXX.com 'Unable to discover resources on host 'EXCHAP03.XXX.com')

  • PowerShell commands (e.g., Get-MailboxDatabase, Get-ExchangeServer) fail when invoked by the SnapCenter plug-in process.
  • SCE logs indicate abnormal PowerShell process termination with exit code -1073741790.

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