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SnapCenter 6.x scheduled backups not running due to RabbitMQ service failing to start

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Applies to

  • SnapCenter Server (SC) 6.x
  • RabbitMQ
  • Erlang OTP

Issue

SnapCenter 6.x scheduled backup jobs no longer start / trigger because the RabbitMQ service, which listens for scheduled jobs, fails to start.

The following errors can be seen on the SnapCenter server:

  • SnapCenter UI  >  Dashboard  >  Alerts

RabbitMQ Connection Failure

  • Windows Services when trying to start the RabbitMQ service:

Windows could not start the RabbitMQ service on Local Computer.
Error 1067: The process terminated unexpectedly

  • C:\Program Files\NetApp\SnapCenter WebApp\App_Data\log\SnapManagerWeb.log

ERROR SnapManagerWeb PID=[xxxx] TID=[xx] RabbitMQ broker is unreachable. Retrying in 30 seconds...
DEBUG SnapManagerWeb PID=[xxxx] TID=[xx] AlertBiz Enter CreateAlert
INFO  SnapManagerWeb PID=[xxxx] TID=[xx] MissingTokenInRequest: SMCoreContracts.SmCreateAlertRequest Method: CreateAlert

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