Skip to main content
NetApp Knowledge Base

Single MailBox Recovery unable to mount SnapCenter snapshot with error: Command Mount SdSnapshot failed

  1. Last updated
  2. Save as PDF
Views:
775
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter Server
  • SnapCenter Plugin for Exchange
  • Single Mailbox Recovery

Issue  

  • Single MailBox Recovery unable to mount SnapCenter snapshot with GUI error: Command Mount SdSnapshot failed
  • Database verification or RDM mount fails during MapVirtualDisk operation with error: Permission to perform this operation was denied
  • The following errors may be reported in SnapCenter as seen in SCW logs:

2020-04-03T10:15:46.2374396-06:00 Error SAL PID=[4588] TID=[25692] Failed to rescan HBA: Permission to perform this operation was denied.   at VirtualizationAPI.CVirtualServer.FindAndRescanHBA(EnumAdapterType eAdapterType, String strInitiatorName) at SnapDrive.Nsf.Core.VMWareRDMProvisioningStrategy.MapVirtualDiskLocally(StorageCreateParams param, LunBaseType lun, SDProvisionCreateStorageResponse response)

2020-04-03T10:15:46.2374396-06:00 Error SAL PID=[4588] TID=[25692] Failed to map virtual disk. Details: Failed to rescan HBA: Permission to perform this operation was denied.

  • Which later results into the next error when SnapCenter tries to locate the disk <disk_SerialNum> as seen in SAL Debug log:

2020-04-03T10:15:46.3944629-06:00 Verbose SAL PID=[4588] TID=[25692] Failed to get disk information [disk_SerialNum]. Please check if there is SAN connectivity between the host/hypervisor and storage controller.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.